Shipping policy

DELIVERY OPTIONS

We only deliver to the United Kingdom mainland. For deliveries outside of the UK Mainland please get in touch with us.

Our courier company works from 8 am to 8 pm on Monday to Friday – but not on bank holidays.

Your order will be dispatched in accordance with that schedule and it can take between 1 to 3 working days to reach you.

At the moment, we do not deliver on Saturdays or Sundays.

What are your delivery charges?

In-store pickup

Free, shop online and pick up in-store at no extra cost, ready within 3 hours.

Shipping rates:

Postage charges will automatically be calculated in the shopping basket.

Orders £55 and up - Free standard delivery
Orders under £55 - Standard delivery £9.50

Any locations not covered by our courier provider zones may incur additional shipping fees. For deliveries outside of the UK Mainland please get in touch with us.

Express Delivery:

24 hours to 1 day Express Delivery is available within the London area. Depending on location deliveries start from £25.

Track your order

When your order is dispatched, you will receive an email with the tracking ID and/or URL. Having your tracking ID makes it possible for you to follow where your order is at all times. If for any reason you don't receive your tracking ID please do not hesitate to contact us at hola@casamanoloshop.com for more details. 

Risk of loss or damage in transit

 

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards.

Please provide an accurate delivery address and contact us promptly if there is a delivery problem.

Additional charges may apply for the storage of the products if the customer delays delivery, for more than two weeks after the estimated date for arrival.

If your order is late, missing, damaged, faulty or incorrect, please contact hola@casamanoloshop.com as soon as possible. Please include your order details and, where available, photographs of damage to the goods or packaging. We will help arrange the appropriate next steps, including return instructions where needed. Casa Manolo covers reasonable return costs where there is a genuine problem with the order. Your statutory rights may include a refund, repair or replacement, as applicable. We will not require you to accept a voucher instead of a statutory refund. See our Returns and refunds policy for details.

Visit our FAQs page to learn more!