Refund policy

This policy applies to consumer purchases of goods from our online shop.

Cancelling an eligible order

You may cancel without giving a reason from placing your order until the end of 14 calendar days after the day you, or someone you nominate other than the carrier, receive the goods. For one order delivered in separate parts, the period starts after the last item is received. You do not need our approval to exercise this right. Send us a clear statement that you wish to cancel; the form below is optional.

Contact hola@casamanoloshop.com for return instructions and the return address. Send the goods back without unnecessary delay and within 14 days after the day you notify us of cancellation. Contacting us for instructions does not make cancellation subject to approval or suspend the statutory time limits. You pay the direct return postage for a change-of-mind return where this was disclosed before purchase.

Exceptions

The change-of-mind right does not apply to goods liable to deteriorate or expire rapidly. It is also lost for goods delivered sealed that are genuinely unsuitable for return for health-protection or hygiene reasons once unsealed after delivery. These exceptions do not remove your rights if goods are faulty, damaged, incorrect or not as described.

Refunds after cancellation

We will refund without unnecessary delay and within 14 days after receiving the goods back or, if earlier, evidence that you sent them back. If we have offered to collect the goods, we will refund within 14 days after you notify us of cancellation. When you cancel the whole order, the refund includes any standard outbound delivery charge paid; the extra cost of a premium delivery option is not refundable. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

You may inspect goods as you could in a shop. Where permitted by law, we may deduct actual loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge a cancellation or restocking fee for statutory cancellations.

Faulty, damaged, incorrect or misdescribed goods

Contact hola@casamanoloshop.com as soon as possible with your order details and photographs where available. You have separate statutory rights to a refund, repair or replacement, as applicable. The short-term right to reject faulty goods normally lasts 30 days, but may be shorter for goods reasonably expected to perish sooner; other statutory rights can continue afterwards. Casa Manolo covers reasonable return costs where there is a genuine problem with the order. A statutory refund will not be replaced by a voucher without your agreement. Refunds for rejected faulty goods will be made without unnecessary delay and within 14 days after we agree that you are entitled to one.

Contact and cancellation notices

Casa Manolo is operated by Lolo Investment LTD. Correspondence and cancellation notices: 1 Dovedale Rise, Mitcham, Surrey CR4 3JN, United Kingdom. Email: hola@casamanoloshop.com. For return instructions, use the email above.

Model cancellation form

Complete and send this form only if you wish to cancel. You may instead send any clear cancellation statement.

To: Lolo Investment LTD trading as Casa Manolo, 1 Dovedale Rise, Mitcham, Surrey CR4 3JN, United Kingdom; hola@casamanoloshop.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.